Privacy Policy

Introduction

coogniiras ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services. We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection regulations.

If you have questions about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or request consultations
• Communicate with us via email or phone
• Engage our consulting services
• Subscribe to our communications

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Automatically Collected Data

When you visit our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system information

Client Engagement Data

During consulting engagements, we may collect and process data related to your organization's systems, operations, and business context as necessary to deliver our services. The specific data collected varies by engagement type and is defined in our service agreements.

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, and fulfill contractual obligations
• Communication: To contact you regarding services, send confirmations, and provide relevant updates
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, perform administrative functions, and protect our legal rights

Legal Basis for Processing

We process personal data based on the following legal grounds: your consent for specific purposes, contractual necessity to deliver services you've requested, legitimate business interests in operating and improving our services, and compliance with legal obligations under Malaysian law.

Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Third-party vendors who assist with website hosting, analytics, email communications, and other operational functions, subject to confidentiality obligations
• Professional Advisors: Legal, accounting, or other professional advisors when necessary for business operations
• Legal Requirements: Government authorities or other parties when required by law, legal process, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected individuals

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure server infrastructure with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Confidentiality agreements with team members and contractors

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but maintain commercially reasonable protective measures.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically, we retain contact information for active business relationships and for seven years following the conclusion of consulting engagements to meet legal and contractual requirements. Website usage data is typically retained for 24 months. After retention periods expire, we securely delete or anonymize personal data.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. We use:

• Essential Cookies: Required for basic site functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices

You can control cookie preferences through our cookie management tool or your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010, you have the following rights:

• Right to Access: Request copies of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw consent for processing based on consent, where applicable
• Right to Limit Processing: Request that we limit how we use your data in certain circumstances
• Right to Data Portability: Request transfer of your data to another organization in certain situations
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, please contact us at [email protected]. We will respond to requests within the timeframes required by applicable law, typically within 21 days.

Third-Party Links

Our website may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete such information.

International Data Transfers

Your personal data is primarily processed and stored in Malaysia. If we transfer data outside Malaysia, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we will provide notice through our website or by email to affected individuals. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the Personal Data Protection Commissioner of Malaysia.