Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and coogniiras ("Company," "we," "our," or "us") governing your access to and use of our website and consulting services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

You must be at least 18 years of age and have the legal capacity to enter into binding agreements to use our services. By using our services, you represent and warrant that you meet these requirements.

2. Definitions

For the purposes of these Terms:

• "Services" refers to all consulting services provided by coogniiras, including AI Readiness Assessments, Custom Model Development, and AI Strategy Workshops
• "Client" or "you" refers to the individual or organization engaging our services
• "Agreement" refers to these Terms together with any service-specific agreements or statements of work
• "Deliverables" refers to reports, documentation, models, or other work products specified in service agreements
• "Confidential Information" refers to proprietary information disclosed by either party during the course of engagement

3. Services Description

coogniiras provides artificial intelligence consulting services to organizations seeking to explore or implement AI technologies. Our services are professional consulting in nature and do not guarantee specific business outcomes or results. Service scope, deliverables, timelines, and fees are defined in individual service agreements or statements of work executed between coogniiras and the client.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to affected clients. Service availability may be limited based on our capacity and expertise.

4. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate, current, and complete information as requested
• Maintain the confidentiality of any account credentials or access information
• Use our services only for lawful purposes and in accordance with these Terms
• Respect intellectual property rights and refrain from unauthorized use or distribution of our materials
• Cooperate reasonably in the delivery of consulting services, including providing necessary data and stakeholder access
• Notify us promptly of any unauthorized access to your information or accounts

Prohibited Activities

You agree not to:

• Use our services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the operation of our website or services
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity or misrepresent your affiliation
• Collect or harvest information about other users without authorization
• Use our services to compete with us or develop competing services

5. Intellectual Property Rights

Our Intellectual Property

All content on our website and in our service materials, including text, graphics, logos, software, methodologies, and documentation, is owned by or licensed to coogniiras and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use our website and service materials solely for their intended purposes.

Client-Provided Information

You retain ownership of any data, information, or materials you provide to us. By engaging our services, you grant us a limited license to use this information solely for the purpose of delivering consulting services to you. This license terminates upon completion of the engagement, subject to our data retention obligations.

Deliverables

Upon full payment for services, you receive ownership of deliverables specifically created for you, subject to our retention of intellectual property rights in our underlying methodologies, tools, and general knowledge. We reserve the right to use anonymized or aggregated learnings from engagements to improve our services.

6. Payment Terms

Fees for consulting services are specified in individual service agreements. Payment terms typically require 50% upon engagement commencement and 50% upon delivery of final deliverables, unless otherwise specified in writing. All fees are quoted in Malaysian Ringgit (RM) and exclude applicable taxes, which will be added to invoices as required by law.

Invoices are payable within 30 days of issuance. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances.

Refund Policy

Given the professional services nature of our work, refunds are generally not provided once services have commenced. If you are dissatisfied with our services, please contact us immediately to discuss potential remedies. We will work in good faith to address legitimate concerns about service quality.

7. Confidentiality

Both parties agree to maintain the confidentiality of information disclosed during the course of engagement that is marked as confidential or would reasonably be understood to be confidential. This obligation does not apply to information that is publicly available, was known prior to disclosure, is independently developed, or must be disclosed by law.

Confidentiality obligations survive termination of the service relationship and continue for a period of five years from the date of disclosure, unless otherwise specified in a separate confidentiality agreement.

8. Disclaimers

Professional Services

Our consulting services represent professional opinions and recommendations based on available information and industry best practices. We do not guarantee specific business outcomes, performance improvements, or results from implementing our recommendations. Success depends on numerous factors outside our control, including client execution, organizational context, and external conditions.

Website and Materials

Our website and materials are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We make no representations about the accuracy or completeness of content on our website or linked third-party sites.

Not Professional Advice

General information on our website is for informational purposes and does not constitute professional advice tailored to your specific situation. Formal consulting engagements with signed agreements are required for provision of professional advice applicable to your organization.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, coogniiras's total liability for any claims arising from or related to our services or these Terms shall not exceed the total fees paid by you for the specific service giving rise to the claim during the twelve months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability, even if we have been advised of the possibility of such damages.

These limitations apply to the fullest extent permitted by law and do not limit liability for fraud, gross negligence, willful misconduct, or violations of fundamental rights.

10. Indemnification

You agree to indemnify, defend, and hold harmless coogniiras, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these Terms, infringement of third-party rights, or provision of false or misleading information.

11. Term and Termination

These Terms remain in effect while you use our website or engage our services. Either party may terminate a consulting engagement as specified in the applicable service agreement. Standard termination provisions include 30 days written notice, with payment required for work completed through the termination date.

We may suspend or terminate your access to our website immediately if you violate these Terms or engage in conduct that we reasonably believe is harmful to us, other users, or third parties.

Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property rights, confidentiality obligations, disclaimers, and limitations of liability.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Before initiating formal legal proceedings, parties agree to attempt resolution through good faith negotiation. If negotiation fails within 30 days, either party may pursue available legal remedies.

13. General Provisions

Entire Agreement

These Terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and coogniiras regarding use of our website and services, superseding any prior agreements or understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets with notice to you.

Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, labor disputes, or technical failures, provided that reasonable efforts are made to minimize impact and resume performance.

14. Changes to Terms

We may modify these Terms at any time by posting updated terms on our website with a revised effective date. Material changes will be communicated through our website or by email to clients with active engagements. Your continued use of our website or services after changes become effective constitutes acceptance of the modified Terms.

15. Contact Information

For questions about these Terms or our services, please contact us: